Return & Refund Policy โ Meow & Fluffy
At Meow & Fluffy, your satisfaction is our top priority. If you’re not completely happy with your purchase, weโre here to help with an easy and fair return process.
๐ Return Period
You have the right to return your item(s) within 45 to 60 days from the date of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- It must be returned in the original packaging.
- Proof of purchase (receipt or order number) is required.
๐ How to Initiate a Return
- Email us at [your email address] with your order number and the reason for return.
- Weโll provide instructions and a return address.
- Send the item back using a tracked shipping method.
Note: Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.
๐ธ Refunds
Once your return is received and inspected:
- Youโll be notified by email.
- If approved, your refund will be processed within 5โ10 business days to your original payment method.
โ Non-Returnable Items
Certain items are not eligible for return:
- Perishable goods (e.g., treats, food)
- Personalized or custom-made products
- Hygiene-sensitive items (e.g., pet grooming tools once opened)
๐ฌ Need Help?
If you have questions about your return or refund, contact us at:
๐ง [support@meowfluffyuk.store]
๐ [Wembley Park Blvd, Wembley Park, Wembley HA9 0FDุ Uk]